Customer Service

DOMESTIC SHIPPING

We offer free ground shipping for all domestic orders. Overnight shipping is available for an additional charge. 

INTERNATIONAL SHIPPING

A shipping and insurance fee of $70 is added to all international orders. International orders will ship via FedEx with the customer responsible for incurring customs/duties fees. 

Gillian Steinhardt is not responsible for international packages once they leave the US.

Orders are shipped from New York, NY.  

Returns & Exchanges

All pieces are made-to-order and are final sale. For size adjustments please email: support@gilliansteinhardtjewelry.com.

 REPAIR POLICY - FINE JEWELRY

We will repair any fine jewelry purchased through gilliansteinhardtjewelry.com. All fine jewelry repairs are complimentary within one year of purchase. After the first year, items will be repaired for a fee. Please email support@gilliansteinhardtjewelry.com if you would like to request a repair for a fine item purchased directly through Gillian Steinhardt.

Items purchased through other retailers must be returned for repair to the store where the item was purchased. 

CARE INSTRUCTIONS

Plated jewelry will soften over time. Removed your plated jewelry before bathing, swimming, washing your hands, or working out.  

PRODUCT DESCRIPTIONS

Some items may appear smaller or larger than their actual sizes, and are not shown to scale. Item descriptions indicate approximate dimensions. If you have any questions regarding color, size, or any other aspect of a particular item, please email: support@gilliansteinhardtjewelry.com. As with all handmade items, variances can occur.